The hybrid battery is toast

[Dustindullovich]

I've been chasing this problem for a while, trying to get the dealer to confirm my suspicions that the hybrid battery is bad and a few weeks ago I finally got the confirmation. The capacity was below 50% which is terrible, simply terrible. The replacement should go under the warranty, that much I'm sure of, but I'm a bit concerned about people claiming that their case managers are slow or unresponcive. Should I expect something like and show my teeth or let them do their thing? I have 0 experience with a car under warranty, so I have no idea how things work

 

[steak and wine]

Well if it is under warranty, you can start the process but stay on them with follow-up calls or emails. Just be politely persistent... it can get you far I swear It gets things moving faster than waiting quietly.

 

[Anthony Stark]

If it's confirmed under warranty, stay polite but don't let them drag it out. Completely agree with @steak and wine. You have to do a couple of firm BUT FULLY RESPECTFUL follow-ups to make a big difference.

 

[Kyalo1]

Warranties sound reassuring, until you actually need to use them..
Case managers often drag their feet, so don't wait politely, be firm and document everything, also follow up weekly

 

[Fvrther]

Warranty claims can definitely drag sometimes, so being polite but firm helps and remember to keep all your documentation organized and don't hesitate to follow up regularly.